Everything seems new again and we are finding ways of dealig with this virus.

In March, the way the veterinary profession operated got turned upside down. For weeks we were told we were only allowed to see emergency cases and all our non-urgent and routine cases had to be postponed. We did everything we could to be there for all our patients whilst keeping all our clients and staff safe. Telling people you cannot see their animal for an appointment goes against every grain in our bodies but everybody was so understanding.

We changed and adapted, like so many businesses had to and we pulled through as a community.

We are now several months down the line and thankfully can see some light at the end of the tunnel. We are now welcoming all patients back to the practice, albeit in a slightly different way, even for routine work and non-urgent appointments.

We have caught up on 3 month’s worth of vaccines that had to be postponed and are working our way through the list of elective surgical procedures too, whilst still prioritising those pets who need us urgently.

Below we have updated our FAQs. If you have any further questions or concerns please contact us on 0151 428 8600 or email admin@wooltonvets.co.uk

FAQs

Q. Are you still open?

A: Yes, we are operating as close to normal as we can. Please see below “what do I do if I need an appointment?”.

Q: How do I get repeat medication/food?

A: Please order as normal (by phone/email). We are more than happy for you to come to the practice and collect your medication again now but we may ask for you to come at a specific time when we know there will be fewer people in the waiting room. When you come to collect please respect social distancing, if there is no space in the waiting room then we kindly ask for you to wait outside until sufficient space becomes available.

Q: Are you taking new registrations?

A: Yes we are and we love that you have chosen to trust us with your pets. If you have a specific problem we will aim to get you an appointment as soon as we can. If your appointment is for a routine health check then we may request that this is booked a week or two in advance.

Q: Can you still deliver my pet's medication/food?

A: Yes we can but as the practice gets busier we have had to reduce our delivery service to just once a week on a Wednesday. Therefore if you think you will need medication or food delivered then please look to order this as far in advance as possible.

Q: I have an appointment to bring my pet in, how will this work?

A: At the moment, we are still asking that you drop your pet off with us at reception and wait in the car/outside whilst we perform the examination and any necessary tests. We will always call you before we perform any tests to discuss what we advise. We are working as fast as we can to find a way to allow clients into the consulting room and will let you know as soon as this happens. We thank you for your understanding.

Q: Can my puppy/kitten have their first vaccines?

A: Yes, we are able to vaccinate all animals now including puppies and kittens. We know how exciting it is bringing your new bundle of joy to the vets for their first visit but at the moment we ask that clients remain outside or in the car whilst we perform the exam. We will still run through all the important information with you, just over the phone instead of face to face. We know this is not perfect but at the moment it is the only way we can all stay safe whilst still offering this service.

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