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Another lockdown but hopefully there is light at the end of the tunnel.

The whole world has been forced to change the way it works in the past year but the big benefit of lockdown 3.0 is that we have been through this before – twice! We now have systems and protocols in place in order to keep you and our team as safe as possible.

Until this lockdown is eased we have had to make the very difficult decision to only allow patients into the building without their human friends. Please rest assured that the job is not the same without our wonderful clients in the building and we have made this decision with only the best intentions.

We have remained open throughout the whole pandemic and we continue to be. Appointments are available for your pets, you can still collect medication and our fantastic team is always on hand to help with advice should you be self-isolating or staying at home.

One of the great tools to come out of the past year has been the launch of Pets App. This fantastic tool is a direct instant messaging service for advice, sending photos/videos, taking payments – all designed to keep you safer whilst still staying in touch with the practice.


Download Petsapp

 

We have pulled through as a community once before and we shall pull through again.

Below we have updated our FAQs. If you have any further questions or concerns please contact us on 0151 428 8600 or email admin@wooltonvets.co.uk

FAQs

Q. Are you still open?

A: Yes, we are operating as close to normal as we can. Please see below “what do I do if I need an appointment?”.

Q: How do I get repeat medication/food?

A: Please order as normal (by phone/email) or preferably by Pets App. We are more than happy for you to come to the practice and collect your medication again now but we may ask for you to come at a specific time when we know there will be fewer people in the waiting room. When you come to collect please respect social distancing, if there is no space in the waiting room then we kindly ask for you to wait outside until sufficient space becomes available.

Q: Are you taking new registrations?

A: Yes we are, however, to ensure that we can deliver the best preventative care we are changing how we do things. We are now asking that all new registrations join our WVIP Club and benefit from huge discounts and spread the cost into predictable monthly payments (this is the same as the banner on the homepage).

Q: I have an appointment to bring my pet in, how will this work?

A: At the moment, we are still asking that you drop your pet off with us at reception and wait in the car/outside whilst we perform the examination and any necessary tests. We will always call you before we perform any tests to discuss what we advise. We are working as fast as we can to find a way to allow clients into the consulting room and will let you know as soon as this happens. We thank you for your understanding.

Q: Can my puppy/kitten have their first vaccines?

A: Yes, we are able to vaccinate all animals now including puppies and kittens. We know how exciting it is bringing your new bundle of joy to the vets for their first visit but at the moment we ask that clients remain outside or in the car whilst we perform the exam. We will still run through all the important information with you, just over the phone instead of face to face. We know this is not perfect but at the moment it is the only way we can all stay safe whilst still offering this service.